Shipping and Handling
Excellent customer service is our objective. We aim to provide the freshest product possible, as we do not use artificial preservatives in all of our products. All orders are filled and shipped as soon as possible. Please allow up to 10 business days for your order to be processed.
Orders are filled for shipping on Wednesday and Saturday.
Only Domestic shipping is available (US - 48 contiguous states and Washington, D.C.). We ship via USPS Priority Mail.
Undeliverable Packages (Return to Sender/Unable to Forward); Wrong Shipping Address
No refunds will be issued for undeliverable packages or packages sent to the wrong shipping address. It is the customer's responsibility to verify the accuracy of shipping information entered during checkout before finalizing payment. USPS may allow a package to be rerouted once it is in their possession. See individual tracking information for details. See Refund policy.
Due to the natural ingredients used, our products may soften during transport and exhibit a runny consistency. This does not alter the integrity of our product. If this occurs, simply place the product(s) in a cool, dry place (refrigeration up to an hour is ok) until the mixture solidifies; mixture will remain malleable.
As of August 2019, we have included Insulated Cold Packaging as an option, specifically for the warmer months. This is a more expensive form of shipping because it includes extra material designed to keep your order cool for at least 48 hours. Please understand that this is not an automatic option for orders that qualify for free shipping, unless otherwise noted. It is the customer's responsibility to select and pay for Insulated Cold Packaging during checkout. ATTENTION: Shipping is non-refundable.
Please note: while we offer temperature-contolled packaging, we cannot guarantee temperature-controlled shipping. Please see Refund policy.
Once a shipping confirmation email is sent with the package's tracking number, your package is in the hands of the United States Postal Service. AromaWhips is not responsible for USPS operations (package scan, distribution, delivery, claims, etc) . Please contact USPS to rectify any issues with shipping delays and/or delivery as soon as possible. There may be peak times during the year (October - January) that can affect timely deliveries. We ask that you please be patient with the United States Postal Service.
Due to the 2020 election and holiday season, the peak mailing period is extended this year, and the United States Postal Service (USPS) has decided to add a surcharge to shipping costs.
Instead of increasing our prices by 20%, the cost of shipping alone will increase by $0.50. This increase will be reflected online beginning the week of Oct. 12, 2020, as the orders received during that week will be processed to ship on Wednesday, Oct. 21, 2020. Also, orders that qualify for FREE SHIPPING will be subject to a small handling fee.
All orders that include any pre-order items will be processed to be shipped in one shipment as soon as possible. All pre-order items are sold on a first come, first served basis. Please plan accordingly. If the processing time is projected to be longer than 10 business days, we will notify the customer using the provided contact information.