Shipping and Handling
Excellent customer service is our objective. We aim to provide the freshest product possible, as we do not use artificial preservatives in all of our products. All orders are filled and shipped as soon as possible. Please allow up to 10 business days for your order to be processed.
Orders are filled on Wednesday and Saturday (alternating). Orders placed after 8pm PST Wednesday-Friday will be filled on the alternate Saturday. Orders placed after 8pm PST Saturday-Tuesday will be filled on the alternate Wednesday.
Orders are processed for shipping Friday and Saturday. Only Domestic shipping is available (US - 48 contiguous states, Washington, D.C. and some military bases). We ship via USPS Priority Mail.
It is the customer's responsibility to verify the accuracy of the shipping address, billing address and all contact information entered during checkout. All undeliverable packages will be rerouted ONLY AFTER payment is received for a subsequent delivery attempt, regardless of the shipping price paid during the original order placement. No refunds will be given for undeliverable packages. See Refund policy.
If you have received a tracking# for your order and the shipment is not delivered in a timely manner, please notify us immediately so that we can rectify the issue as soon as possible. There may be peak times during the year (Nov - Jan) that can affect timely deliveries. We ask that you please be patient with us and the United States Postal Service.
All orders that include any pre-order items will be processed to be shipped in one shipment as soon as possible. All pre-order and sale items are sold on a first come, first served basis. Please plan accordingly. If the processing time is projected to be longer than 10 business days, we will notify the customer using the provided contact information.
Due to the natural ingredients used, our products may soften during transport and exhibit a runny consistency. This does not alter the integrity of our product. If this occurs, simply place the product(s) in a cool, dry place (refrigeration up to an hour is ok) until the mixture solidifies; mixture will remain malleable.
As of August 2019, we have included Insulated Cold Packaging as an option, specifically for the warmer months. This is a more expensive form of shipping because it includes expensive material designed to keep your order cool for at least 48 hours. Please understand that while we offer temperature-contolled packaging, we cannot guarantee temperature-controlled shipping. Please see Refund policy.