AromaWhips Refund Policy
All sales are final. Beauty, cosmetic, health, personal care and wellness items cannot be returned for a refund.
*Due to the natural ingredients used, AromaWhips products may soften during transport and exhibit a runny consistency. This does not alter the integrity of our product. If this occurs, simply place the product(s) in a cool, dry place until the mixture solidifies; mixture will remain malleable (refrigeration up to one hour is ok).
Undeliverable Packages (Return to Sender/Unable to Forward)
No refunds will be issued for undeliverable packages. It is the customer's responsibility to verify the accuracy of shipping information entered during checkout before finalizing payment. Customers will be charged an additional shipping fee for ALL rerouted packages due to an invalid address. Subsequent shipments and/or delivery attempts will be processed ONLY AFTER fee payment has been received and processed.
Discounted and Sale Items (including products purchased using a discount code)
Discounted and sale items are sold as is and cannot be returned or refunded.
Exchanges* (if applicable)
We only replace items if they arrive damaged or defective. If you need to exchange an item that has arrived damaged or defective, please send an email to: firstname.lastname@example.org. The email must be sent within 24 hours of product delivery date*.
Pictures of the damaged and/or defective item(s) must be included in the email.
*Product delivery date is recognized as USPS tracked delivery date.
AromaWhips will send a self-addressed shipping label to the address on file. All damaged and/or defective item(s) must be returned to:
PO Box 191
South Gate, CA 90280-0191
Please note that AromaWhips will only send one (1) return shipping label at our expense (USPS Priority Mail Flat Rate Shipping). Each shipping label guarantees delivery via USPS tracking and includes insurance for packages valued at up to $100.00. It is the customer's responsibility to cover the expense if more insurance or multiple return shipping labels are required.
Damaged and/or defective item(s) will only be exchanged for the same item. An exchange will not take place until the damaged and/or defective item(s) is(are) received and processed by AromaWhips. Please allow 7-10 business days for complete processing.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
*Handcrafted Natural Wood Soap Dish
All soap dishes come with the manufacturer's limited lifetime warranty. This warranty does not cover normal wear and tear (See product page for care instructions). If a soap dish ever breaks, it will be replaced for free. Simply follow the steps above to begin the exchange process as soon as possible. Please allow 2-4 weeks for complete processing.